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osTicket vs Faveo Helpdesk: catalog facts
osTicket	Faveo Helpdesk
Free Free to download and self-host; a separate paid hosted version is offered.	Free The community edition is free to download and run on your own server.
Web, Self-hosted	Web, Self-hosted
Mature and widely used Self-hosted, keeping ticket data in house	Self-hosted, so ticket data stays on your own server Built on Laravel, a widely known PHP framework
You install, update and secure the server yourself Website promotes a separate paid hosted product	Requires a PHP web server and database to set up and maintain Little documentation visible on the repository page
Self-hosted	Self-hosted
Open source	Open source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.