Compare software

osTicketFrappe Helpdesk
Free

Free to download and self-host; a separate paid hosted version is offered.

 Free

Free and open source to self-host, with managed hosting available through Frappe Cloud.

Web, Self-hosted Web, Self-hosted
  • Mature and widely used
  • Self-hosted, keeping ticket data in house
  • No per-agent pricing
  • SLA targets with automated escalations
  • You install, update and secure the server yourself
  • Website promotes a separate paid hosted product
  • Runs on the Frappe Framework stack, which adds setup work for newcomers
  • Mobile access is a progressive web app rather than native apps
Self-hosted Self-hosted, Hosted service
Open source Open source
License not stated License: AGPL-3.0
Not stated if an account is needed Not stated if an account is needed
Not stated if it works offline Not stated if it works offline

Checked September 23, 2026

Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.