Compare software

osTicketFreshdesk
Free

Free to download and self-host; a separate paid hosted version is offered.

 Freemium

Free starting plan, with paid plans for more features.

Web, Self-hosted Web
  • Mature and widely used
  • Self-hosted, keeping ticket data in house
  • Omnichannel ticketing in one inbox
  • Automated workflows for routing and follow-up
  • You install, update and secure the server yourself
  • Website promotes a separate paid hosted product
  • Hosted only, with data kept on Freshworks servers
  • Focused on customer support rather than internal IT
Self-hosted Hosted service
Open source Closed source
License not stated License not stated
Not stated if an account is needed Account needed
Not stated if it works offline Not stated if it works offline

Checked September 23, 2026

Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.