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OTOBO vs Frappe Helpdesk: catalog facts
OTOBO	Frappe Helpdesk
Free Open source with no licence fees.	Free Free and open source to self-host, with managed hosting available through Frappe Cloud.
Web, Self-hosted	Web, Self-hosted
No licence costs ITSM processes based on ITIL practices	No per-agent pricing SLA targets with automated escalations
You have to host and maintain the server yourself Website content is mainly in German	Runs on the Frappe Framework stack, which adds setup work for newcomers Mobile access is a progressive web app rather than native apps
Self-hosted	Self-hosted, Hosted service
Open source	Open source
License not stated	License: AGPL-3.0
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.