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OTOBO vs Jira Service Management: catalog facts
OTOBO	Jira Service Management
Free Open source with no licence fees.	Freemium Free for up to three agents, with paid plans for larger teams.
Web, Self-hosted	Web
No licence costs ITSM processes based on ITIL practices	Covers incidents, changes and service requests Free tier for very small teams
You have to host and maintain the server yourself Website content is mainly in German	Free tier is limited to three agents Hosted only; data lives on Atlassian servers
Self-hosted	Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.