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Quick Assist vs Microsoft Remote Help: catalog facts
Quick Assist	Microsoft Remote Help
Free Free from Microsoft.	Paid Part of Microsoft Intune, which requires organizational licensing.
Windows, macOS	macOS
Free and made by Microsoft View-only, annotation or full control modes	Integrated with Intune and Entra ID authentication Both sides are authenticated for each session
Basic feature set compared with commercial remote support tools Commonly abused by tech support scammers, so users must trust the helper	Only works within one organization's tenant Requires an Intune environment and corporate accounts
Downloadable app	Downloadable app, Hosted service
Closed source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.