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Request Tracker vs iTop: catalog facts
Request Tracker	iTop
Freemium Open-source software is free to self-host; hosted plans are available.	Free Free and open source, with commercial offerings from Combodo.
Web, Self-hosted	Web, Self-hosted
Handles tickets entirely by email or web Highly customisable workflows and extensions	Combines ITSM ticketing with a CMDB Low-code customisation for different organisations
Setup and customisation take administrator effort Hosted plans go through sales	Setup and data modelling take effort Needs your own server to host
Self-hosted, Hosted service	Self-hosted
Open source	Open source
License not stated	License: AGPL-3.0
Not stated if an account is needed	No account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.