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Freemium

Open-source software is free to self-host; hosted plans are available.

 Paid

Paid software with a 21-day trial and no credit card required.

Web, Self-hosted Web, Self-hosted
  • Handles tickets entirely by email or web
  • Highly customisable workflows and extensions
  • Strong two-way email ticketing with Exchange and Office 365 support
  • Choice of SaaS or on-premises deployment
  • Setup and customisation take administrator effort
  • Hosted plans go through sales
  • Paid after the trial
  • Closed source
Self-hosted, Hosted service Self-hosted, Hosted service
Open source Closed source
License not stated License not stated
Not stated if an account is needed Account needed
Not stated if it works offline Not stated if it works offline

Checked September 23, 2026

Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.