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Request Tracker vs osTicket: catalog facts
Request Tracker	osTicket
Freemium Open-source software is free to self-host; hosted plans are available.	Free Free to download and self-host; a separate paid hosted version is offered.
Web, Self-hosted	Web, Self-hosted
Handles tickets entirely by email or web Highly customisable workflows and extensions	Mature and widely used Self-hosted, keeping ticket data in house
Setup and customisation take administrator effort Hosted plans go through sales	You install, update and secure the server yourself Website promotes a separate paid hosted product
Self-hosted, Hosted service	Self-hosted
Open source	Open source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.