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Freemium

Open-source software is free to self-host; hosted plans are available.

 Free

Open source with no licence fees.

Web, Self-hosted Web, Self-hosted
  • Handles tickets entirely by email or web
  • Highly customisable workflows and extensions
  • No licence costs
  • ITSM processes based on ITIL practices
  • Setup and customisation take administrator effort
  • Hosted plans go through sales
  • You have to host and maintain the server yourself
  • Website content is mainly in German
Self-hosted, Hosted service Self-hosted
Open source Open source
License not stated License not stated
Not stated if an account is needed Not stated if an account is needed
Not stated if it works offline Not stated if it works offline

Checked September 23, 2026

Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.