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Trudesk vs FreeScout: catalog facts
Trudesk	FreeScout
Free Free to use, with the source available on GitHub.	Free Free and open source, with optional modules and installation services offered separately.
Web, Self-hosted	Web, Self-hosted
Real-time ticket updates and notifications Built-in chat between agents and customers	Unlimited agents, tickets and mailboxes Runs on ordinary PHP and MySQL hosting
Requires running and maintaining your own server when self-hosted Smaller project than older help desks such as osTicket	Many extra channels and features come as separate modules You maintain the server and email setup yourself
Self-hosted, Hosted service	Self-hosted
Open source	Open source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.