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Trudesk vs Hesk: catalog facts
Trudesk	Hesk
Free Free to use, with the source available on GitHub.	Freemium Free to download and self-host, with paid licenses and flat-fee cloud plans.
Web, Self-hosted	Web, Self-hosted
Real-time ticket updates and notifications Built-in chat between agents and customers	Simple to install on a standard PHP server Built-in knowledge base for self-help
Requires running and maintaining your own server when self-hosted Smaller project than older help desks such as osTicket	Not open source Some options require paid licenses or the cloud plan
Self-hosted, Hosted service	Self-hosted, Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.