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Trudesk vs osTicket: catalog facts
Trudesk	osTicket
Free Free to use, with the source available on GitHub.	Free Free to download and self-host; a separate paid hosted version is offered.
Web, Self-hosted	Web, Self-hosted
Real-time ticket updates and notifications Built-in chat between agents and customers	Mature and widely used Self-hosted, keeping ticket data in house
Requires running and maintaining your own server when self-hosted Smaller project than older help desks such as osTicket	You install, update and secure the server yourself Website promotes a separate paid hosted product
Self-hosted, Hosted service	Self-hosted
Open source	Open source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.