Compare software

Zammad vs Freshdesk: catalog facts
Zammad	Freshdesk
Free The self-hosted community edition is free; hosted plans are sold separately.	Freemium Free starting plan, with paid plans for more features.
Linux, Web, Self-hosted	Web
Packages for Debian, Ubuntu and CentOS plus Docker Actively released	Omnichannel ticketing in one inbox Automated workflows for routing and follow-up
Server runs on Linux only Heavier to set up than simple PHP help desks	Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT
Self-hosted	Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.