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Zendesk vs Chatwoot: catalog facts
Zendesk	Chatwoot
Paid Paid subscription service with a free trial.	Freemium Self-hosting is free; the hosted cloud is paid with a free trial.
Web	Web, Self-hosted
Tickets from many channels in one queue Covers both customer support and internal employee service	Many channels in one shared inbox Can be self-hosted
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	Self-hosting means running and updating the server yourself AI features are tied to its Captain assistant
Hosted service	Self-hosted, Hosted service
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.