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Zendesk vs FreeScout: catalog facts
Zendesk	FreeScout
Paid Paid subscription service with a free trial.	Free Free and open source, with optional modules and installation services offered separately.
Web	Web, Self-hosted
Tickets from many channels in one queue Covers both customer support and internal employee service	Unlimited agents, tickets and mailboxes Runs on ordinary PHP and MySQL hosting
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	Many extra channels and features come as separate modules You maintain the server and email setup yourself
Hosted service	Self-hosted
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.