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Zendesk vs Help Scout: catalog facts
Zendesk	Help Scout
Paid Paid subscription service with a free trial.	Freemium Hosted subscription service; check the site for current plans.
Web	Web
Tickets from many channels in one queue Covers both customer support and internal employee service	Shared inbox for team support Nothing to install or host
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	Cloud only, no self-hosting Closed source
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.