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Znuny vs Jitbit Helpdesk: catalog facts
Znuny	Jitbit Helpdesk
Free Free open-source software; professional services are offered separately.	Paid Paid software with a 21-day trial and no credit card required.
Web, Self-hosted	Web, Self-hosted
Direct continuation of OTRS Community Edition Long-term support branch alongside a feature branch	Strong two-way email ticketing with Exchange and Office 365 support Choice of SaaS or on-premises deployment
Self-hosting requires server setup and maintenance Aimed at organizations rather than individuals	Paid after the trial Closed source
Self-hosted	Self-hosted, Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.