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Zoho DeskFreeScout
Freemium

Free signup is available, with paid plans offered through a free trial.

 Free

Free and open source, with optional modules and installation services offered separately.

Web Web, Self-hosted
  • Multichannel inbox for support conversations
  • Built-in help center with knowledge base and community
  • Unlimited agents, tickets and mailboxes
  • Runs on ordinary PHP and MySQL hosting
  • Hosted only, no self-hosted edition
  • AI features lean toward customer service rather than internal IT
  • Many extra channels and features come as separate modules
  • You maintain the server and email setup yourself
Hosted service Self-hosted
Closed source Open source
License not stated License not stated
Account needed Not stated if an account is needed
Needs internet Not stated if it works offline

Checked September 24, 2026

Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.