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Zoho Desk vs Help Scout: catalog facts
Zoho Desk	Help Scout
Freemium Free signup is available, with paid plans offered through a free trial.	Freemium Hosted subscription service; check the site for current plans.
Web	Web
Multichannel inbox for support conversations Built-in help center with knowledge base and community	Shared inbox for team support Nothing to install or host
Hosted only, no self-hosted edition AI features lean toward customer service rather than internal IT	Cloud only, no self-hosting Closed source
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.