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About Botpress
Botpress is a platform for building AI agents aimed at customer support. Agents can take actions such as refunds and account updates, run multi-step workflows, and hand a conversation over to a human with the history and troubleshooting steps attached.
Resolved tickets feed back into the agent's knowledge so similar requests are handled automatically later. Pricing is not per seat and includes AI usage. It suits support teams looking at an alternative to Zendesk or Intercom, and developers who want to build chatbots with its API.
Strengths
- Agents can act on tickets, not only answer questions
- Hand-off to human agents keeps conversation context
- No per-seat pricing, with AI usage included
- Documented API for developers
Limitations
- Focused on business customer support rather than personal use
- Hosted service only
Details
- Pricing
- FreemiumFree to try without a credit card; paid plans are priced without per-seat charges.
- License
- Proprietary
- Developer
- Botpress
- Platforms
- Web
- How it runs
- Hosted service
- Account
- Required
- Works offline
- No
- Best suited for
- Support teams automating tickets with AI agents
- Categories
- Automation, AI agents
- Last verified
- Added
- Sources
Alternatives to Botpress
Compare allSoftware that can replace Botpress for an important use case, and what changes if you switch.
Microsoft Copilot Studio
A Microsoft platform for building, managing and publishing custom AI agents connected to business data.
Microsoft Copilot Studio builds and publishes agents across channels connected to business data, but it requires a Microsoft sign-in and a paid plan.
Coze
An AI agent platform for building assistants, automating workflows and producing office documents.
Coze is a hosted no-code platform for AI assistants and workflows that also includes writing and slide tools, and it is not focused on support tickets.
Dify
Self-hosted platform for building AI agent workflows and RAG pipelines.
Dify can be self-hosted for data control and builds agents and RAG pipelines visually, but it uses a source-available license and needs your own model access.
Zapier AI
AI features in Zapier for building agents, AI workflow steps and chatbots across connected apps.
Zapier AI offers chatbots and agents across more than 9,000 connected apps, with sensitive-data checks, but it lacks ticket-specific human hand-off.
MaxKB
An open-source, self-hosted platform for building knowledge-base question answering and AI agents.
MaxKB is an open-source, self-hosted platform for knowledge-base question answering and agents, which keeps documents on your server but needs a model and server.
TextCortex
An AI platform for companies to build, deploy and govern AI agents that work with internal data.
TextCortex is a hosted enterprise platform for deploying governed agents on company data, rather than a tool built around support tickets.
Similar software
Related functionality, not necessarily a direct replacement.
FastGPT
A self-hostable platform for building knowledge-base question answering and AI workflows on top of LLMs.
RAGFlow
An open-source, self-hostable RAG engine with document ingestion, hybrid search and a visual agent builder.
Relevance AI
A platform for building specialist AI agents that handle sales, customer success, marketing and HR tasks.
Lindy
A hosted AI agent that connects to work tools and handles email, meetings, reports and scheduled tasks.
Langflow
Visual builder for creating and deploying AI agent workflows.
