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Chatwoot vs Help Scout: catalog facts
Chatwoot	Help Scout
Freemium Self-hosting is free; the hosted cloud is paid with a free trial.	Freemium Hosted subscription service; check the site for current plans.
Web, Self-hosted	Web
Many channels in one shared inbox Can be self-hosted	Shared inbox for team support Nothing to install or host
Self-hosting means running and updating the server yourself AI features are tied to its Captain assistant	Cloud only, no self-hosting Closed source
Self-hosted, Hosted service	Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.