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FreeScout vs Help Scout: catalog facts
FreeScout	Help Scout
Free Free and open source, with optional modules and installation services offered separately.	Freemium Hosted subscription service; check the site for current plans.
Web, Self-hosted	Web
Unlimited agents, tickets and mailboxes Runs on ordinary PHP and MySQL hosting	Shared inbox for team support Nothing to install or host
Many extra channels and features come as separate modules You maintain the server and email setup yourself	Cloud only, no self-hosting Closed source
Self-hosted	Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.