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FreeScout vs Hesk: catalog facts
FreeScout	Hesk
Free Free and open source, with optional modules and installation services offered separately.	Freemium Free to download and self-host, with paid licenses and flat-fee cloud plans.
Web, Self-hosted	Web, Self-hosted
Unlimited agents, tickets and mailboxes Runs on ordinary PHP and MySQL hosting	Simple to install on a standard PHP server Built-in knowledge base for self-help
Many extra channels and features come as separate modules You maintain the server and email setup yourself	Not open source Some options require paid licenses or the cloud plan
Self-hosted	Self-hosted, Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.