Compare software

FreeScoutJitbit Helpdesk
Free

Free and open source, with optional modules and installation services offered separately.

 Paid

Paid software with a 21-day trial and no credit card required.

Web, Self-hosted Web, Self-hosted
  • Unlimited agents, tickets and mailboxes
  • Runs on ordinary PHP and MySQL hosting
  • Strong two-way email ticketing with Exchange and Office 365 support
  • Choice of SaaS or on-premises deployment
  • Many extra channels and features come as separate modules
  • You maintain the server and email setup yourself
  • Paid after the trial
  • Closed source
Self-hosted Self-hosted, Hosted service
Open source Closed source
License not stated License not stated
Not stated if an account is needed Account needed
Not stated if it works offline Not stated if it works offline

Checked September 23, 2026

Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.