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Freshservice vs GLPI: catalog facts
Freshservice	GLPI
Paid Paid subscription service that can be started for free from the website.	Freemium Free and open source to self-host, with paid cloud hosting and services from Teclib'.
Web	Web, Self-hosted
Help desk, IT operations and assets on one platform Built around ITIL practices	Help desk, asset inventory and CMDB in one application Agentless network inventory with SNMP reports
Cloud only, with no self-hosted option Commercial service aimed at businesses	Broad feature set takes time to configure Needs a server to host it yourself
Hosted service	Self-hosted, Hosted service
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.