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Freshservice vs iTop: catalog facts
Freshservice	iTop
Paid Paid subscription service that can be started for free from the website.	Free Free and open source, with commercial offerings from Combodo.
Web	Web, Self-hosted
Help desk, IT operations and assets on one platform Built around ITIL practices	Combines ITSM ticketing with a CMDB Low-code customisation for different organisations
Cloud only, with no self-hosted option Commercial service aimed at businesses	Setup and data modelling take effort Needs your own server to host
Hosted service	Self-hosted
Closed source	Open source
License not stated	License: AGPL-3.0
Account needed	No account needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.