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Front vs Help Scout: catalog facts
Front	Help Scout
Paid Paid team plans with a free trial.	Freemium Hosted subscription service; check the site for current plans.
Windows, macOS, Web	Web
Shared inboxes for team email handling Email, chat and other channels in one place	Shared inbox for team support Nothing to install or host
Aimed at businesses, not personal use Proprietary hosted service	Cloud only, no self-hosting Closed source
Downloadable app, Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.