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GLPI vs Freshservice: catalog facts
GLPI	Freshservice
Freemium Free and open source to self-host, with paid cloud hosting and services from Teclib'.	Paid Paid subscription service that can be started for free from the website.
Web, Self-hosted	Web
Help desk, asset inventory and CMDB in one application Agentless network inventory with SNMP reports	Help desk, IT operations and assets on one platform Built around ITIL practices
Broad feature set takes time to configure Needs a server to host it yourself	Cloud only, with no self-hosted option Commercial service aimed at businesses
Self-hosted, Hosted service	Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.