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Help Scout vs Chatwoot: catalog facts
Help Scout	Chatwoot
Freemium Hosted subscription service; check the site for current plans.	Freemium Self-hosting is free; the hosted cloud is paid with a free trial.
Web	Web, Self-hosted
Shared inbox for team support Nothing to install or host	Many channels in one shared inbox Can be self-hosted
Cloud only, no self-hosting Closed source	Self-hosting means running and updating the server yourself AI features are tied to its Captain assistant
Hosted service	Self-hosted, Hosted service
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.