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Help Scout vs Jitbit Helpdesk: catalog facts
Help Scout	Jitbit Helpdesk
Freemium Hosted subscription service; check the site for current plans.	Paid Paid software with a 21-day trial and no credit card required.
Web	Web, Self-hosted
Shared inbox for team support Nothing to install or host	Strong two-way email ticketing with Exchange and Office 365 support Choice of SaaS or on-premises deployment
Cloud only, no self-hosting Closed source	Paid after the trial Closed source
Hosted service	Self-hosted, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.