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Help Scout vs Zammad: catalog facts
Help Scout	Zammad
Freemium Hosted subscription service; check the site for current plans.	Free The self-hosted community edition is free; hosted plans are sold separately.
Web	Linux, Web, Self-hosted
Shared inbox for team support Nothing to install or host	Packages for Debian, Ubuntu and CentOS plus Docker Actively released
Cloud only, no self-hosting Closed source	Server runs on Linux only Heavier to set up than simple PHP help desks
Hosted service	Self-hosted
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.