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Hesk vs Jitbit Helpdesk: catalog facts
Hesk	Jitbit Helpdesk
Freemium Free to download and self-host, with paid licenses and flat-fee cloud plans.	Paid Paid software with a 21-day trial and no credit card required.
Web, Self-hosted	Web, Self-hosted
Simple to install on a standard PHP server Built-in knowledge base for self-help	Strong two-way email ticketing with Exchange and Office 365 support Choice of SaaS or on-premises deployment
Not open source Some options require paid licenses or the cloud plan	Paid after the trial Closed source
Self-hosted, Hosted service	Self-hosted, Hosted service
Closed source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.