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iTop vs Freshservice: catalog facts
iTop	Freshservice
Free Free and open source, with commercial offerings from Combodo.	Paid Paid subscription service that can be started for free from the website.
Web, Self-hosted	Web
Combines ITSM ticketing with a CMDB Low-code customisation for different organisations	Help desk, IT operations and assets on one platform Built around ITIL practices
Setup and data modelling take effort Needs your own server to host	Cloud only, with no self-hosted option Commercial service aimed at businesses
Self-hosted	Hosted service
Open source	Closed source
License: AGPL-3.0	License not stated
No account needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.