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Jitbit Helpdesk vs Help Scout: catalog facts
Jitbit Helpdesk	Help Scout
Paid Paid software with a 21-day trial and no credit card required.	Freemium Hosted subscription service; check the site for current plans.
Web, Self-hosted	Web
Strong two-way email ticketing with Exchange and Office 365 support Choice of SaaS or on-premises deployment	Shared inbox for team support Nothing to install or host
Paid after the trial Closed source	Cloud only, no self-hosting Closed source
Self-hosted, Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.