Compare software

Jitbit HelpdeskosTicket
Paid

Paid software with a 21-day trial and no credit card required.

 Free

Free to download and self-host; a separate paid hosted version is offered.

Web, Self-hosted Web, Self-hosted
  • Strong two-way email ticketing with Exchange and Office 365 support
  • Choice of SaaS or on-premises deployment
  • Mature and widely used
  • Self-hosted, keeping ticket data in house
  • Paid after the trial
  • Closed source
  • You install, update and secure the server yourself
  • Website promotes a separate paid hosted product
Self-hosted, Hosted service Self-hosted
Closed source Open source
License not stated License not stated
Account needed Not stated if an account is needed
Not stated if it works offline Not stated if it works offline

Checked September 24, 2026

Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.