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Jitbit Helpdesk vs OTOBO: catalog facts
Jitbit Helpdesk	OTOBO
Paid Paid software with a 21-day trial and no credit card required.	Free Open source with no licence fees.
Web, Self-hosted	Web, Self-hosted
Strong two-way email ticketing with Exchange and Office 365 support Choice of SaaS or on-premises deployment	No licence costs ITSM processes based on ITIL practices
Paid after the trial Closed source	You have to host and maintain the server yourself Website content is mainly in German
Self-hosted, Hosted service	Self-hosted
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.