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Jitbit Helpdesk vs Zammad: catalog facts
Jitbit Helpdesk	Zammad
Paid Paid software with a 21-day trial and no credit card required.	Free The self-hosted community edition is free; hosted plans are sold separately.
Web, Self-hosted	Linux, Web, Self-hosted
Strong two-way email ticketing with Exchange and Office 365 support Choice of SaaS or on-premises deployment	Packages for Debian, Ubuntu and CentOS plus Docker Actively released
Paid after the trial Closed source	Server runs on Linux only Heavier to set up than simple PHP help desks
Self-hosted, Hosted service	Self-hosted
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.