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ManageEngine ServiceDesk Plus vs i-doit: catalog facts
ManageEngine ServiceDesk Plusi-doit
Paid

Commercial software with a free trial.

Freemium

An open-source edition is available; commercial editions and add-ons are paid.

Web, Self-hosted Web
  • ITSM, asset management and CMDB in one product
  • Available on-premises or in the cloud
  • Detailed CMDB for hardware, software and network documentation
  • Add-ons for ISMS, emergency planning and data protection
  • Commercial product aimed at organisations
  • Broad feature set takes time to configure
  • Website and community material are mostly German
  • Many compliance features are paid add-ons
Self-hosted, Hosted service Web application
Closed source Closed source
License not stated License not stated
Account needed Not stated if an account is needed
Not stated if it works offline Not stated if it works offline

Checked September 23, 2026

Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.