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osTicket vs FreeScout: catalog facts
osTicket	FreeScout
Free Free to download and self-host; a separate paid hosted version is offered.	Free Free and open source, with optional modules and installation services offered separately.
Web, Self-hosted	Web, Self-hosted
Mature and widely used Self-hosted, keeping ticket data in house	Unlimited agents, tickets and mailboxes Runs on ordinary PHP and MySQL hosting
You install, update and secure the server yourself Website promotes a separate paid hosted product	Many extra channels and features come as separate modules You maintain the server and email setup yourself
Self-hosted	Self-hosted
Open source	Open source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.