Compare software

osTicketHesk
Free

Free to download and self-host; a separate paid hosted version is offered.

 Freemium

Free to download and self-host, with paid licenses and flat-fee cloud plans.

Web, Self-hosted Web, Self-hosted
  • Mature and widely used
  • Self-hosted, keeping ticket data in house
  • Simple to install on a standard PHP server
  • Built-in knowledge base for self-help
  • You install, update and secure the server yourself
  • Website promotes a separate paid hosted product
  • Not open source
  • Some options require paid licenses or the cloud plan
Self-hosted Self-hosted, Hosted service
Open source Closed source
License not stated License not stated
Not stated if an account is needed Not stated if an account is needed
Not stated if it works offline Not stated if it works offline

Checked September 23, 2026

Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.