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osTicketJitbit Helpdesk
Free

Free to download and self-host; a separate paid hosted version is offered.

 Paid

Paid software with a 21-day trial and no credit card required.

Web, Self-hosted Web, Self-hosted
  • Mature and widely used
  • Self-hosted, keeping ticket data in house
  • Strong two-way email ticketing with Exchange and Office 365 support
  • Choice of SaaS or on-premises deployment
  • You install, update and secure the server yourself
  • Website promotes a separate paid hosted product
  • Paid after the trial
  • Closed source
Self-hosted Self-hosted, Hosted service
Open source Closed source
License not stated License not stated
Not stated if an account is needed Account needed
Not stated if it works offline Not stated if it works offline

Checked September 23, 2026

Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.