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osTicket vs Libredesk: catalog facts
osTicket	Libredesk
Free Free to download and self-host; a separate paid hosted version is offered.	Free Free and open source to self-host.
Web, Self-hosted	Linux, Self-hosted
Mature and widely used Self-hosted, keeping ticket data in house	Single binary keeps deployment simple Docker Compose setup included
You install, update and secure the server yourself Website promotes a separate paid hosted product	You run and maintain the server yourself Younger project than established help desks
Self-hosted	Self-hosted
Open source	Open source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.