Libredesk
An open-source, self-hosted customer support desk that ships as a single binary.
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About Libredesk
Libredesk is an omnichannel help desk you run on your own server. Support agents work through a shared interface to answer customer conversations, as a lighter alternative to Intercom, Zendesk or Chatwoot.
It is written in Go with a separate web frontend, is distributed as one binary, and includes a Docker Compose file and a sample configuration for getting started. Translations are included, and the project has a public roadmap.
Strengths
- Single binary keeps deployment simple
- Docker Compose setup included
- Self-hosted, so support data stays on your server
Limitations
- You run and maintain the server yourself
- Younger project than established help desks
Details
- Pricing
- FreeFree and open source to self-host.
- License
- Open source, license not stated
- Developer
- Abhinav Raut
- Platforms
- Linux, Self-hosted
- How it runs
- Self-hosted
- Best suited for
- Small teams wanting a self-hosted help desk instead of Zendesk
- Categories
- IT administration
- Last verified
- Added
- Provenance
- Facts checked against the developer's own pages and store listings, 1 sources on file.
Alternatives to Libredesk
Compare allSoftware that can replace Libredesk for an important use case, and what changes if you switch.
FreeScout
A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.
FreeScout is a free open-source self-hosted help desk on PHP and MySQL, with unlimited agents, a web installer and many languages.
Zammad
A web-based open source help desk and ticketing system you install on your own server.
Zammad is a more established open-source help desk for Linux servers, with Debian, Ubuntu and Docker packages, though heavier to set up.
osTicket
A long-established open source support ticketing system that you host on your own server.
osTicket is a mature, widely used open-source self-hosted ticketing system with published documentation.
Chatwoot
An open-source customer support desk for live chat, email, WhatsApp and social conversations.
Chatwoot is open source and self-hostable, adding live chat, WhatsApp, social channels and a knowledge base to the support inbox.
Trudesk
An open source help desk with real-time tickets, built-in chat and email-to-ticket conversion.
Trudesk is an open-source self-hosted help desk with real-time tickets, built-in chat and email-to-ticket conversion.
UVdesk Open Source
A free open source PHP help desk built on Symfony, with email piping and a knowledge base.
UVdesk Open Source is a Symfony-based PHP help desk with email piping, a knowledge base and automated workflows.
Zendesk
A hosted customer and employee service platform for handling support tickets across channels.
Zendesk replaces self-hosting with a paid proprietary hosted service offering many channels and a large integration marketplace.
Help Scout
A hosted shared inbox and help desk service for customer support teams.
Help Scout is a hosted closed-source shared inbox, removing server maintenance but storing support data with the vendor.
Libredesk as an alternative
Listings that name Libredesk as an alternative.
Zoho Desk
A cloud help desk that collects support requests from several channels into one ticket inbox.
Libredesk is an open source help desk shipped as a single binary with Docker Compose setup, keeping support data on your own server, though it is a younger project.
Similar software
Related functionality, not necessarily a direct replacement.
Faveo Helpdesk
A self-hosted open source ticketing system for support teams, built on the Laravel PHP framework.
Request Tracker
An open-source ticketing system that turns support email into trackable tickets through a web interface.
Znuny
An open-source ticketing and service desk system forked from the OTRS Community Edition.
Hesk
A lightweight PHP help desk with ticketing and a built-in knowledge base, self-hosted or cloud.
