Compare software

osTicketOTOBO
Free

Free to download and self-host; a separate paid hosted version is offered.

 Free

Open source with no licence fees.

Web, Self-hosted Web, Self-hosted
  • Mature and widely used
  • Self-hosted, keeping ticket data in house
  • No licence costs
  • ITSM processes based on ITIL practices
  • You install, update and secure the server yourself
  • Website promotes a separate paid hosted product
  • You have to host and maintain the server yourself
  • Website content is mainly in German
Self-hosted Self-hosted
Open source Open source
License not stated License not stated
Not stated if an account is needed Not stated if an account is needed
Not stated if it works offline Not stated if it works offline

Checked September 23, 2026

Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.