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osTicket vs Spiceworks Cloud Help Desk: catalog facts
osTicket	Spiceworks Cloud Help Desk
Free Free to download and self-host; a separate paid hosted version is offered.	Freemium The Core plan is free, with paid plans for advanced features and larger teams.
Web, Self-hosted	Android, iOS, Web
Mature and widely used Self-hosted, keeping ticket data in house	No server setup or maintenance Free Core plan for getting started
You install, update and secure the server yourself Website promotes a separate paid hosted product	Hosted only; ticket data lives on Spiceworks servers Advanced capabilities require a paid plan
Self-hosted	Downloadable app, Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.