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osTicket vs UVdesk Open Source: catalog facts
osTicket	UVdesk Open Source
Free Free to download and self-host; a separate paid hosted version is offered.	Free The open source edition is free to download and self-host.
Web, Self-hosted	Web, Self-hosted
Mature and widely used Self-hosted, keeping ticket data in house	Email piping turns messages into tickets Built-in knowledgebase and automated workflows
You install, update and secure the server yourself Website promotes a separate paid hosted product	Needs a PHP and MySQL server to run Customization assumes familiarity with Symfony
Self-hosted	Self-hosted
Open source	Open source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.