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Spiceworks Cloud Help Desk vs osTicket: catalog facts
Spiceworks Cloud Help Desk	osTicket
Freemium The Core plan is free, with paid plans for advanced features and larger teams.	Free Free to download and self-host; a separate paid hosted version is offered.
Android, iOS, Web	Web, Self-hosted
No server setup or maintenance Free Core plan for getting started	Mature and widely used Self-hosted, keeping ticket data in house
Hosted only; ticket data lives on Spiceworks servers Advanced capabilities require a paid plan	You install, update and secure the server yourself Website promotes a separate paid hosted product
Downloadable app, Hosted service	Self-hosted
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.