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Spiceworks Cloud Help Desk vs OTOBO: catalog facts
Spiceworks Cloud Help Desk	OTOBO
Freemium The Core plan is free, with paid plans for advanced features and larger teams.	Free Open source with no licence fees.
Android, iOS, Web	Web, Self-hosted
No server setup or maintenance Free Core plan for getting started	No licence costs ITSM processes based on ITIL practices
Hosted only; ticket data lives on Spiceworks servers Advanced capabilities require a paid plan	You have to host and maintain the server yourself Website content is mainly in German
Downloadable app, Hosted service	Self-hosted
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.