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Spiceworks Cloud Help Desk vs Zammad: catalog facts
Spiceworks Cloud Help Desk	Zammad
Freemium The Core plan is free, with paid plans for advanced features and larger teams.	Free The self-hosted community edition is free; hosted plans are sold separately.
Android, iOS, Web	Linux, Web, Self-hosted
No server setup or maintenance Free Core plan for getting started	Packages for Debian, Ubuntu and CentOS plus Docker Actively released
Hosted only; ticket data lives on Spiceworks servers Advanced capabilities require a paid plan	Server runs on Linux only Heavier to set up than simple PHP help desks
Downloadable app, Hosted service	Self-hosted
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.